Acceptance of terms
By accessing or using Pavalet, you agree to these Terms of Use and the Privacy Policy. If you do not agree, do not use the platform.
Platform description
Pavalet is being built as a marketplace that connects clients with independent service professionals. Pavalet may help facilitate discovery, communication, scheduling, and transactions, but independent providers are responsible for the services they perform.
Accounts and accurate information
You are responsible for maintaining the security of your account and for activity under your account. Information you provide to Pavalet should be accurate, current, and complete.
- Do not impersonate another person or misrepresent your relationship to a client, provider, or business.
- Do not use Pavalet for unlawful, unsafe, abusive, or fraudulent activity.
- Keep login credentials private and notify us about suspected unauthorized access.
Memberships and recurring billing
The membership features described below apply when they are enabled and you accept the applicable checkout terms; this update alone does not enroll existing members or authorize a charge. Booking payments are described in the booking sections below.
Client membership will initially be offered at $5 per month or $50 per year. Before subscribing, you must review and affirmatively accept the membership agreement and select a billing period. Your subscription renews automatically at the price and interval disclosed at checkout unless you schedule a pause or cancellation before renewal.
Authorized administrators may adjust membership prices and promotional offers. The applicable price, renewal terms, and any discount conditions must be disclosed before you subscribe. Changes affecting an existing subscription will be communicated before they take effect, with an opportunity to cancel before renewal.
Pavalet may offer a free trial to first-time client members; it is offered once per member. When a trial is offered, its length is shown before you subscribe, a card is required to start it, and when the trial ends your card is charged the membership price and interval disclosed at checkout, and then renews as above, unless you cancel before the trial ends. If you cancel during the trial, you are not charged and access ends when the trial ends.
A valid credit card is required even when a promotion reduces the membership fee to zero. Promo and referral codes may have eligibility requirements, expiration dates, redemption limits, and a limited discount duration. Any amount payable after a discount ends must be disclosed before you accept the offer.
Pausing, cancelling, and restarting membership
You will be able to pause or cancel your membership subscription in Settings. A scheduled pause or cancellation stops renewal at the end of the current paid billing period; access continues through that period. In particular, an annual membership remains available through the end of the year already paid for.
Once a pause or cancellation takes effect, you may still sign in, access your account and Settings, manage your payment method, and restart your subscription. Unless you qualify for the active-provider exemption below, you cannot use member messaging or book providers while your membership is paused or stopped. Membership access resumes after your subscription is successfully reactivated.
Stopping a membership does not by itself cancel an existing service booking or erase an agreed payment obligation. Service-booking cancellation and refund conditions are separate from membership cancellation. Nothing in these terms limits refund or cancellation rights required by applicable law.
Provider membership exemption
Providers with an approved and active service do not pay a membership fee. Providers without an approved and active service may activate a paid client membership or use provider-onboarding functions only until they qualify for the exemption. Account access remains available to manage membership and onboarding.
Providers receiving payments through Pavalet must complete Stripe Connect onboarding and any required identity, business, and payout-account verification. Membership eligibility does not guarantee that a provider is ready to receive payments.
Bookings, service prices, and commission
A booking's service price is agreed together with its date, time and duration. For hourly bookings the price is calculated from the hourly rate and agreed duration; either party may instead propose a fixed price. The other party must accept the proposal, and any change to the date, time, duration or price must be accepted again before it becomes the agreed amount.
The initial service commission is 10% to Pavalet, with 90% allocated to the provider. Authorized administrators may adjust the commission. The applicable service amount and commission must be disclosed for approval; changes do not silently alter an already agreed booking. Pavalet pays the card processing fees on booking charges out of its commission; they are not added to the client's charge or deducted from the provider's share.
Clients are responsible for reviewing service details before booking. Providers are responsible for performing services professionally, safely, and consistently with agreed expectations.
Booking charges and your card on file
Booking payments are processed by Stripe. To send or accept a booking, or approve a purchase, a client must keep a card on file with Pavalet. Saving a card does not charge it. No card is charged before the service.
When you send or accept a booking, or approve a purchase, Pavalet shows you the amount and asks you to agree to this rule: if the booking goes ahead, Pavalet charges your card on file after the service, or if you cancel within 24 hours of the start. Agreeing authorizes Pavalet to charge that card, without you being present, for the amounts you agreed to, as this section describes. Pavalet records when you agreed and the amount.
After the provider marks the booking complete, Pavalet charges your card on file once for the agreed service amount plus every purchase you approved. The provider is paid through Stripe Connect, less Pavalet's commission on the service amount.
If a charge is declined or your bank asks you to confirm it, Pavalet emails you and the booking shows a Pay now option, so you can pay the same amount securely with Stripe. Amounts you agreed to remain owed until they are paid. Stripe cannot charge less than $0.50, so booking costs and purchases must be at least $0.50. The agreed service amount plus approved purchases on one booking cannot exceed $5,000; Pavalet refuses a booking cost, acceptance or purchase that would go over that limit.
Cancellations
A provider who cancels or declines a booking is not paid and the client is not charged. A client who cancels 24 hours or more before the scheduled start is not charged.
A client who cancels a confirmed booking less than 24 hours before the scheduled start is charged the agreed service amount plus approved purchases, and the provider is paid. Before you confirm such a cancellation, Pavalet shows you exactly what will be charged. Purchases a provider made for a booking cancelled earlier are not charged automatically; Pavalet reviews them case by case.
Once a booking's scheduled start has passed, the client can no longer cancel it. Only the provider can then mark it complete, which charges the client, or cancel it, which does not. If the provider did not arrive or something went wrong, contact Pavalet; Pavalet reviews these cases and any resulting charge case by case.
Refunds and disputes
Refunds of booking charges are made at Pavalet's discretion, case by case, and may be full or partial. Contact Pavalet about a charge you believe is wrong before disputing it with your card issuer. If you dispute a charge, Pavalet may provide the booking, agreement and payment records to Stripe and your card issuer to respond. Nothing in these terms limits refund or chargeback rights required by applicable law.
Purchases and reimbursements
Provider purchases are separate from the service price and require additional client approval on the booking card while the booking is open. Each purchase must include at least one receipt for client review and can be at most $500. An unapproved purchase is not authorization to charge the client. An approved purchase is charged with the service in the single charge described above.
Approved purchase reimbursements are allocated 100% to the provider, with no Pavalet commission deducted. Pavalet pays the processing fees on them. Any change to a purchase amount requires renewed client approval.
Payment methods and existing members
Payments are processed through Stripe. Members can update their credit card information through Stripe from Settings or a booking. Do not send card numbers or security codes through Pavalet messages or receipt uploads.
When paid memberships are enabled, existing members will be prompted at their next sign-in to review the membership terms and update their subscription and payment information, unless they qualify for the active-provider exemption. An existing account alone does not authorize subscription charges.
Marketplace conduct
Users must treat other clients, providers, and Pavalet representatives with respect. Pavalet may restrict or terminate access for conduct that creates safety, trust, legal, payment, or platform-integrity concerns.
Pavalet text alerts
Pavalet offers an optional recurring text messaging program for service-request activity, new-message alerts, and booking alerts such as schedule proposals, confirmations, reschedules, cancellations, and completion. You may enroll after verifying a mobile number, granting separate SMS consent, and selecting the alert topics you want. Consent is not a condition of purchase.
Message frequency varies based on account activity and your notification settings. Message and data rates may apply.
Reply STOP to cancel text alerts. You may also withdraw consent in Account Settings. After opting out, you will receive no further program messages.
Reply HELP for help or contact support@pavalet.com. Carriers are not liable for delayed or undelivered messages.
If you change or deactivate your mobile number, update or remove it in Account Settings. Pavalet handles mobile information as described in the Privacy Policy.
See Pavalet Text Alerts for the complete enrollment flow and a public example of the consent screen.
Limitation of liability
Pavalet is provided on an as-available basis. To the fullest extent permitted by law, Pavalet is not liable for indirect, incidental, consequential, special, or punitive damages arising from use of the platform or services performed by independent providers.
Changes to these terms
We may update these terms from time to time. Continued use of Pavalet after updated terms are posted means you accept the revised terms.